Politique d’expédition
SHIPPING POLICY
Thank you for shopping with us! We are dedicated to delivering your items as quickly and securely as possible. Please review our shipping guidelines below.
1. Order Processing Time
- Standard Buffer: All orders are processed within 2–4 business days (excluding weekends and holidays) after receiving your order confirmation email.
- Tracking Update: You will receive another notification with a tracking number as soon as your order has shipped.
2. Domestic & International Shipping Rates
- Free Shipping: We are proud to offer Free Worldwide Shipping on all orders over $50.
- Flat Rate: For orders under $50, we charge a flat shipping rate of $4.95.
3. Estimated Delivery Times
To bring you unique designs from global manufacturers at the best possible prices, your items are shipped directly from our fulfillment hubs.
To bring you unique designs from global manufacturers at the best possible prices, your items are shipped directly from our fulfillment hubs.
- United States & Canada: 8–15 business days
- United Kingdom & Australia: 8–12 business days
- Rest of the World: 10–20 business days
Please note: Shipping times are estimates and do not include our 2–4 day processing window.
4. How Do I Check the Status of My Order?
When your order ships, you will receive an email notification containing a tracking link. Please allow 48 hours for the tracking information to update and activate in the carrier's system.
When your order ships, you will receive an email notification containing a tracking link. Please allow 48 hours for the tracking information to update and activate in the carrier's system.
If you have not received your order within 3 days after the estimated delivery date listed above, please contact our support team at hello@altherianook.com with your name and order number. We will look into it immediately.
5. Customs, Duties, and Taxes
Our store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.).
Our store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.).
BN: 799250121